Shipping policy

This policy applies to orders placed through our English storefront.

Where we deliver

We deliver to the United States, United Kingdom, Canada, Australia, and New Zealand. Available delivery options and charges are shown at checkout for your address.

Delivery costs and timing

Estimated delivery is 3–7 business days from placing your order, including processing and transit. Business days exclude weekends and public holidays. Any shipping charge is shown at checkout. For help with delivery to your address, contact support@nostava.com.

Delivery estimates are estimates rather than guaranteed dates. Carrier delays, customs processing, and peak periods can affect delivery. We will help you investigate a delayed order.

Import duties

Nostava pays the import duties on your order. If a carrier asks you to pay import duties, contact us with your order number and the carrier's notice so we can resolve it. Any other applicable taxes or charges shown at checkout form part of your order total.

Tracking your order

When your order is dispatched, you will receive an email with tracking details. Check your spam folder if you cannot find it. For help, email us with your order number.

Delayed, lost, or damaged parcels

If your parcel is delayed, missing, damaged, or marked delivered when you have not received it, contact support@nostava.com. Include your order number and, where relevant, photographs of the parcel and product. We will investigate with the carrier and help resolve the problem. Your applicable consumer rights remain unaffected.

Address changes

Check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can attempt to correct it before dispatch, but cannot guarantee a change after the parcel has left.

Returns

Our 60-day return request window and eligibility requirements are explained in our refund policy. Contact us before sending a return so we can provide the correct instructions.